Terms & Conditions

Welcome to 999g, Bangladesh's trusted online gaming destination. These Terms & Conditions govern your access to and use of the 999g platform, including all games, betting markets, promotions, and payment services available on our website. By registering an account or placing any wager, you confirm that you have read, understood, and agreed to abide by these terms in their entirety.

999g reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the platform following any changes constitutes your acceptance of the revised terms. It is your responsibility to review these terms regularly to remain informed of any updates.

1. Acceptance of Terms

These Terms & Conditions constitute a legally binding agreement between you (the user) and 999g (the platform operator). By accessing, registering, or using any feature of the 999g platform — including but not limited to sports betting, live casino games, slots, and crash games — you expressly agree to these terms. If you are accessing the platform on behalf of another person or entity, you warrant that you have the authority to bind them to these terms.

999g may, at its discretion, refuse to offer services to any individual who fails to meet these terms or whose use is deemed contrary to the spirit of fair and responsible gaming. These terms apply to all users regardless of their location, though it remains each user's responsibility to confirm that online gaming is lawful in their jurisdiction before participating.

2. Eligibility

To create an account and use the 999g platform, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. 999g strictly enforces this age limit and reserves the right to request proof of age at any time.
• You must be a natural person acting in your own name and on your own behalf, not on behalf of a third party.
• You must not be a resident or citizen of any jurisdiction where online gambling is prohibited or where accessing 999g would violate applicable laws.
• You must not have been previously excluded from 999g or have had a prior account suspended for breaching these terms.

3. Account Registration & Verification

To access all features of 999g — including deposits, withdrawals, and gameplay — you are required to register a personal account. During registration, you must provide accurate, current, and complete information. The following rules govern account management:

• Each user is permitted one account only. Creating duplicate or multiple accounts may result in all accounts being suspended and balances forfeited.
• 999g may require KYC verification documents — including a national ID (NID), passport, or utility bill — before processing any withdrawal or activating account benefits.
• You are solely responsible for all activity conducted through your account. Sharing login credentials is strictly prohibited.
• If any information you provided during registration changes, you are obligated to update your account profile promptly. Failure to maintain accurate information may result in account restrictions.

999g may conduct periodic reviews of accounts to ensure compliance with these terms and applicable laws. Users found to be in breach may have their accounts restricted or closed without prior notice, and any outstanding balances may be withheld pending investigation.

4. Deposits & Withdrawals

999g supports BDT transactions through Bangladesh's most popular mobile financial services. All monetary amounts are processed in Bangladeshi Taka (৳). Available payment methods include bKash, Nagad, Rocket, and Upay. Please note:

• Minimum deposit amounts and withdrawal thresholds are displayed at the time of transaction and may vary by payment method.
• Withdrawals are processed only to the same account or mobile wallet used for the original deposit, in line with anti-money-laundering requirements.
• 999g reserves the right to request additional verification before processing any withdrawal above ৳20,000, including identity and source-of-funds documentation.
• Deposits are typically credited to your account within minutes. Withdrawal processing times may vary between 1–48 hours depending on the payment provider and account verification status.

Any deposit made under a fraudulent or erroneous transaction will be reversed. 999g is not liable for delays caused by third-party payment processors, banking systems, or telecommunications failures beyond our control.

5. Bonuses & Promotions

999g may offer various bonuses and promotional rewards to registered players from time to time, including welcome bonuses, free spins, deposit match offers, and seasonal promotions tied to events such as BPL, IPL, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions:

• All bonus offers carry a wagering requirement that must be met before any winnings derived from bonus funds can be withdrawn. Specific rollover requirements are stated on each promotional page.
• Bonuses are personal and non-transferable. They may not be combined with other offers unless explicitly stated in the promotion terms.
• 999g reserves the right to withdraw, modify, or cancel any bonus at any time if it suspects abuse, collusion, or technical exploitation.
• Bonus winnings obtained through fraudulent means, including the use of multiple accounts, will be voided and the associated account may be permanently suspended.

6. Responsible Gaming

999g is committed to promoting a safe and responsible gaming environment. We believe gambling should be an enjoyable leisure activity, not a financial strategy or a compulsion. All players aged 21 and above are encouraged to set personal deposit limits, session time limits, and to take regular breaks. If you feel that your gambling activity is becoming problematic, we urge you to visit our Responsible Gaming page or contact our support team for guidance on self-exclusion tools.

Underage gambling is a serious offence. Parents and guardians are advised to use parental control software to prevent minors from accessing gambling websites. 999g will take immediate action — including permanent account closure and forfeiture of funds — against any account determined to be operated by a person under 21 years of age.

7. Prohibited Activities

The following activities are strictly prohibited on the 999g platform. Engaging in any of these activities will result in immediate account suspension, balance forfeiture, and may be reported to the relevant authorities:

• Using automated bots, scripts, or software to place bets, exploit bonuses, or manipulate game outcomes.
• Engaging in collusion with other players or third parties to gain an unfair advantage over the house or other players.
• Using the platform for any purpose related to money laundering, fraud, or any other financial crime.
• Exploiting technical errors, software glitches, or vulnerabilities in the platform to gain financial advantage.

Any winnings obtained through prohibited activities will be forfeited in full, and 999g reserves the right to recover any funds that have already been withdrawn if they are found to be the result of fraudulent play.

8. Intellectual Property

All content on the 999g platform — including but not limited to logos, graphics, game interfaces, software, text, and page layouts — is the exclusive property of 999g or its licensed third-party providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal, non-commercial gaming purposes. You may not copy, reproduce, distribute, modify, sell, or create derivative works from any content on this platform without prior written consent from 999g. Unauthorised use of 999g content may result in legal action.

9. Limitation of Liability

To the fullest extent permitted by applicable law, 999g, its directors, officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising from your use of or inability to use the platform, even if 999g has been advised of the possibility of such damages.

999g does not guarantee that the platform will be available at all times, error-free, or free from viruses or other harmful components. We make no warranty regarding the accuracy, completeness, or reliability of any game result, balance calculation, or promotional content displayed on the platform.

10. Privacy & Data Protection

Your privacy is important to us. 999g collects and processes personal data in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions. By using the platform, you consent to the collection, processing, and storage of your personal information as described in the Privacy Policy. We use SSL encryption to protect all data transmitted between your device and our servers. We do not sell, rent, or share your personal data with unauthorised third parties.

11. Amendments to Terms

999g reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, we will endeavour to provide reasonable notice via the platform or by email to your registered address. Your continued use of the 999g platform after any amendment takes effect constitutes your acceptance of the updated terms. If you do not agree to the amended terms, you must stop using the platform and close your account by contacting our support team.

12. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable laws. In the event of any dispute arising from or in connection with these terms or your use of the 999g platform, both parties agree to first attempt resolution through good-faith negotiation. Should a dispute remain unresolved after 30 days of written notification, either party may pursue resolution through the appropriate legal channels. 999g makes no representation that the platform or its content is appropriate or lawful in all jurisdictions. Users are responsible for complying with local laws applicable to them.

13. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, our customer support team is available 24/7 to assist you. We are committed to resolving all queries promptly and professionally.

You can reach us by email at [email protected]. Please include your registered username and a clear description of your query to help us respond as efficiently as possible.