Responsible Gaming at 999g
We believe gaming should be fun, safe, and always within your control. Learn how 999g supports responsible play for all Bangladeshi players.
Our Commitment to Safe Play
At 999g, we take responsible gaming seriously. We are committed to providing a secure, fair, and enjoyable platform for players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and Cox's Bazar. Gaming is meant to be an entertaining activity, not a financial solution or escape from daily stress. We want every player to engage with our platform on their own terms, within limits that work for their personal circumstances.
This page outlines the tools, policies, and resources 999g has put in place to support responsible gaming. We encourage all our players to read this information carefully, especially those who are new to online gaming. Remember: 999g is strictly for adults aged 21 and above. Gambling should always be a leisure activity, not a source of income.
Age Restriction
999g is strictly 21+ only. We verify player age during account registration to protect underage individuals.
Deposit Limits
Set daily, weekly, or monthly deposit limits to keep your spending in check and within your personal budget.
Time-Out Feature
Take a short break from gaming with our time-out option, available from 24 hours up to several weeks.
Self-Exclusion
Permanently or temporarily exclude yourself from 999g if you feel gaming is no longer enjoyable or healthy.
Reality Checks
Regular in-session reminders show how long you have been playing and how much you have spent, keeping you informed.
Secure Platform
999g uses SSL encryption and fair-play certified systems so your data and funds are always protected.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or background. Being honest with yourself is the first step toward getting help. Watch for these warning signs:
- Spending more money on gaming than you originally intended or can afford
- Chasing losses by placing larger or more frequent bets to recover what you lost
- Gambling is interfering with work, family relationships, or daily responsibilities
- Feeling anxious, irritable, or restless when you are unable to play
- Borrowing money from friends, family, or financial institutions to fund your gaming
- Hiding your gaming activity or the amount you have spent from those close to you
Quick Self-Assessment
- Do I gamble to escape stress, boredom, or personal problems?
- Have I tried to cut back on gambling and found it difficult?
- Do I find myself thinking about gambling when I should be focused on other things?
- Has gambling caused financial difficulties or arguments with people I care about?
- Do I feel the need to gamble with larger amounts of money to get the same excitement?
Deposit Limits & Spending Controls
999g allows players to set voluntary deposit limits on their accounts to manage how much they fund their gaming wallet in any given period. You may configure a daily, weekly, or monthly cap in BDT. Once you set a deposit limit, it takes effect immediately. Reducing a limit also takes effect right away; increasing a limit is subject to a mandatory cooling-off period of at least 24 hours so you cannot override a protective decision in a moment of impulse.
We strongly encourage all players — particularly those new to online gaming — to set a deposit limit before they start playing. Think of it as a personal safety net: it puts a hard ceiling on spending so that gaming always stays within what you can comfortably afford. Payments via bKash, Nagad, and Rocket are all subject to the same limit controls.
Time-Out & Cool-Down Periods
Sometimes you simply need a break. 999g's time-out feature lets you temporarily suspend your account for a defined period — from 24 hours to 30 days. During a time-out, you cannot place bets, make deposits, or participate in any real-money activity on the platform. Your account data remains secure, and you can return once the selected period has expired.
If you feel you need longer than 30 days away from gaming, consider our self-exclusion option below. Both time-out and self-exclusion are free, confidential, and can be requested by contacting our support team at [email protected]. Our team aims to process all responsible gaming requests within one business day.
Self-Exclusion Programme
Self-exclusion is a stronger, longer-term measure for players who feel that gambling has become a serious problem in their lives. When you self-exclude from 999g, your account is closed and you are blocked from opening a new account for the agreed exclusion period — typically 6 months, 1 year, or permanently. We take self-exclusion requests very seriously and act on them promptly.
To initiate self-exclusion, contact our support team directly at [email protected] with the subject line 'Self-Exclusion Request'. Include your registered username, your preferred exclusion duration, and a brief reason if you are comfortable sharing. Your request will be treated with complete confidentiality and respect. Any existing balance will be returned to your registered bKash, Nagad, or Rocket account before your account is closed.
Important: If at any point you feel that your gambling behaviour is causing harm to yourself or your family, please stop playing immediately and reach out to our support team. You are not alone, and help is always available. Gambling is entertainment — not a solution to financial or personal difficulties.
Protecting Underage Players
999g has a zero-tolerance policy on underage gambling. We require all new players to confirm they are aged 21 or above when registering their account, and we reserve the right to request identity documents at any time to verify this. If we discover a player is underage, their account will be closed immediately and any deposited funds returned. We recommend that adults in Bangladesh who share devices with children or younger family members take the following precautions:
- Use a strong, unique password on your 999g account and never share it with anyone
- Enable device-level parental controls on shared smartphones, tablets, or computers
- Always log out of your 999g account when not in use, especially on shared devices
Need Help? Contact Our Support Team
If you or someone you know is struggling with gambling-related issues, please do not hesitate to reach out. Our responsible gaming team is available to assist players across Bangladesh — whether you are in Dhaka, Khulna, Mymensingh, Barisal, or Rangpur. Contact us at [email protected] and describe your situation. All communications are handled with strict confidentiality.
Please remember: 999g is a gaming platform for entertainment purposes. It is not a financial tool, and no one should gamble money they cannot afford to lose. If gambling is affecting your daily life, your relationships, or your finances, please seek help today. You deserve a healthy relationship with leisure and entertainment.
Responsible Gaming — Common Questions
How do I set a deposit limit on my 999g account?
Log in to your account and navigate to the Account Settings section. Under 'Responsible Gaming', you will find the option to set daily, weekly, or monthly deposit limits in BDT. The limit takes effect immediately after you save it. To increase a limit, a 24-hour cooling-off period applies.
What is the minimum age to play at 999g?
The minimum age to create an account and play at 999g is 21 years old. This applies to all players in Bangladesh regardless of the game type — cricket betting, live casino, slots, or crash games. Players under 21 are strictly not permitted.
How do I request self-exclusion from 999g?
Send an email to [email protected] with the subject line 'Self-Exclusion Request'. Include your username and preferred exclusion duration (6 months, 1 year, or permanent). Our team will process your request within one business day, close your account, and return any remaining balance to your registered payment method (bKash, Nagad, or Rocket).
Can I reactivate my account after a time-out period ends?
Yes. Once your selected time-out period expires, your account is automatically reactivated and you may log back in. However, if you feel you are not ready to return, you can immediately request another time-out or upgrade to self-exclusion by contacting [email protected]. We always recommend waiting until you feel genuinely comfortable before resuming play.
Play Responsibly with 999g
When gaming is fun and controlled, it is one of the best forms of entertainment. Explore 999g's cricket betting, slots, and live casino — always within your own limits.