Privacy Policy

Introduction

999g ("we", "us", or "our") operates the online gaming platform available at https://999g.bio and is committed to safeguarding the privacy of all users accessing our services from Bangladesh and beyond. This Privacy Policy sets out in detail the conditions under which we collect, process, store, and share your personal information whenever you register an account, place bets, make deposits or withdrawals, contact our support team, or simply browse the 999g platform.

By continuing to use 999g, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform immediately. We encourage you to revisit this page periodically, as the policy may be revised to reflect changes in our services or applicable regulations.

Information We Collect

When you interact with the 999g platform, we may collect the following categories of personal information, depending on the nature of your activity:

• Account registration data: full name, date of birth, email address, mobile number, and a username chosen by you.
• Identity verification documents: national ID card (NID), passport copy, or other government-issued identification used for KYC verification.
• Financial data: transaction records, deposit and withdrawal history, payment method identifiers (e.g. bKash wallet number, Nagad account number, Rocket account), and transaction timestamps.
• Technical data: IP address, device type, operating system, browser type and version, session duration, pages visited, referral source, and Bangladesh Standard Time (BST, UTC+6) timestamps.
• Behavioural and gameplay data: game history, betting patterns, bonus usage, wagering volumes, and session frequency.

We do not knowingly collect data from individuals under the age of 21. 999g is a platform strictly for adults aged 21 and above. If we discover that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

How We Use Your Information

The personal information collected is used exclusively for the following legitimate purposes:

• Account creation and management: to register your 999g account, authenticate your identity, and keep your account profile up to date.
• Transaction processing: to securely process deposits made via bKash, Nagad, or Rocket and to handle withdrawal requests in BDT without error.
• Customer support: to respond to your inquiries, complaints, and support tickets in a timely and effective manner.
• Fraud prevention and responsible gaming: to monitor gameplay and financial activity for suspicious behaviour, detect potential underage access, and enforce responsible gaming controls such as deposit limits and self-exclusion.
• Service improvement: to analyse usage patterns, game popularity, and platform performance so we can enhance the 999g experience for all Bangladeshi players.
• Communications: to send you important account notifications, transaction confirmations, and — where you have opted in — promotional offers about bonuses, tournaments, and seasonal events such as BPL, Eid, or Pohela Boishakh specials.

Payment Data and Bangladesh-Specific Providers

999g supports BDT payments through local mobile financial services widely trusted by Bangladeshi players. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, or Upay, the transaction identifier (mobile wallet number) is recorded solely to verify and reconcile the payment against your account.

All transaction records are retained for a minimum of five years to comply with applicable financial record-keeping requirements. This retention is standard practice and is not used for any purpose beyond compliance and dispute resolution.

Data Sharing and Third Parties

999g does not sell, rent, or trade your personal information to any third party for their independent marketing purposes. We may, however, share limited personal data with trusted partners strictly for the following operational reasons:

• Payment processors: to verify and complete transactions via bKash, Nagad, Rocket, or Upay — only the minimum data necessary for the transaction is passed.
• KYC and identity verification partners: to comply with our age-verification requirements (21+ only) and prevent fraud, we may share identification documents with a trusted third-party KYC provider.
• Technology and hosting providers: server infrastructure, CDN, and security service providers who assist in operating and protecting the 999g platform. These providers are bound by confidentiality obligations and may not use shared data for any purpose other than delivering their contracted service.

In all cases, data is shared only on a need-to-know basis, under written data processing agreements, and with service providers who maintain security standards equivalent to or exceeding our own. We take full responsibility for ensuring third-party compliance with this Privacy Policy.

Cookies and Tracking Technologies

999g uses cookies and similar web technologies to deliver, personalise, and improve the platform experience. Cookies are small text files placed on your device. We classify our cookies into two categories: Essential Cookies — required for the platform to function correctly (session management, authentication tokens, security checks); and Analytics Cookies — used to understand aggregate user behaviour, identify popular games, and measure platform performance. We do not use third-party advertising cookies or cross-site tracking pixels.

You may disable non-essential cookies through your browser's settings or privacy controls at any time. Please note that disabling essential cookies will impair the platform's ability to function correctly, and some features — including account login and real-money gameplay — may not work as expected if essential cookies are blocked.

Data Retention

We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected. In practice, this means: active account data is kept for the lifetime of your account plus a minimum of 24 months after your last activity; financial and transaction records are retained for a minimum of five years; KYC and identity documents are retained for a minimum of five years from the date of verification; communications and support ticket records are retained for up to three years.

Once the applicable retention period expires, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. You may request earlier deletion of your data (subject to legal retention obligations) by contacting our support team.

Your Privacy Rights

As a 999g user, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] — we respond within 7 business days:

• Right of access: you may request a copy of all personal data we hold about you.
• Right to rectification: you may ask us to correct any inaccurate or incomplete personal data.
• Right to erasure: subject to legal retention requirements, you may request deletion of your personal data.
• Right to restrict processing: you may ask us to temporarily or permanently stop processing your personal data in certain circumstances.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Please note that exercising these rights may affect our ability to provide the full 999g service, particularly where the data requested for deletion is required to maintain account security or comply with financial regulations.

Security Measures

999g takes the security of your personal data seriously. We implement a range of technical and organisational safeguards, including 256-bit SSL/TLS encryption for all data in transit, restricted staff access controls on a need-to-know basis, regular internal security audits and vulnerability assessments, two-factor authentication (2FA) availability for player accounts, and encrypted data storage for all sensitive personal and financial information.

While we make every reasonable effort to protect your information, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users in a timely manner and take all appropriate remedial actions.

Minors and Age Restriction

999g is strictly an 18+ and more specifically a 21+ platform. We do not permit any individual under the age of 21 to register an account, access real-money games, or conduct any financial transactions on the platform. As part of our KYC process, ageverification is mandatory for all new accounts. If we discover that a user under 21 has bypassed our verification systems, their account will be permanently closed, all funds will be handled in accordance with applicable regulations, and the matter will be escalated internally. Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gaming platforms.

Changes to This Privacy Policy

999g reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the 999g platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

We recommend bookmarking this page and reviewing it periodically, particularly before making any significant account activity such as a large deposit, withdrawal, or account closure.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 999g handles your personal data, our dedicated support team is available to assist you. We are committed to resolving all privacy-related inquiries promptly and transparently.

We aim to respond to all privacy inquiries within 7 business days of receipt. For urgent account security matters, please include your registered username and a brief description of your concern so our team can prioritise your request effectively.